Shipping & Delivery

Shipping Methods

We understand that our products are valuable and require special care during shipping. All items are carefully packaged, with service levels depending on the selected shipping method.

• Local Pickup (Israel only, by appointment)
• Israel (domestic): Registered Mail — tracked with signature confirmation
• USA, Canada & Europe: ECO POST — fully tracked with electronic delivery confirmation
• Australia, Asia & rest of world: Air Parcel — tracked
• High-value items (about $130 and up): EMS Express — tracked, signature confirmation, insured

The service for each order is assigned automatically at checkout based on the item's value and destination.

Shipping Costs

Shipping costs are calculated based on the item's weight, destination, and selected service. Exact shipping costs are displayed during checkout.

Insurance applies to EMS shipments. ECO POST includes loss compensation of up to $100; Air Parcel compensation is limited and subject to postal regulations.

Domestic Shipping (Israel)

All domestic orders are shipped within 1–2 business days of payment confirmation. Tracking information will be provided via email once your order ships.

International Shipping

We ship internationally to select countries. International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the buyer.

Estimated delivery times by destination and service:

Customs processing and local postal delays may extend delivery times and are outside Israel Post control.

Packaging

All items are packaged with the utmost care:

• Protective materials appropriate for the item type
• Discreet packaging with no external indication of value
• Secure sealing
• Weather-resistant outer packaging

Artwork & Paintings

To ensure safe delivery and reduce shipping costs:

• Paintings are shipped without frames - Only the canvas or artwork itself will be sent
• Shipping method (rolled or flat) is determined on a case-by-case basis depending on the artwork's material, size, and condition
• All artwork is carefully protected with appropriate materials to prevent damage during transit
• Due to postal size limits, artwork ships via EMS Express (insured) or courier — larger flat pieces may require special arrangements

If you have specific concerns about how your artwork will be shipped, please contact us before purchasing.

Tracking & Delivery

Tracking and delivery confirmation are provided based on the selected shipping method. You will receive:

• Email confirmation when your order ships
• Tracking number for real-time updates
• Delivery notification upon arrival
• Signature confirmation when applicable

Delivery Issues

If your package is lost or damaged during shipping, please contact us immediately.

• ECO POST: loss compensation of up to $100 per shipment
• Air Parcel and domestic Registered Mail: compensation is limited and subject to postal regulations
• EMS: insured — high-value shipments are covered against loss

We will assist in filing claims and resolving issues in accordance with the selected shipping method.

Contact Us

For shipping inquiries or special delivery requirements, please contact our customer service team.