Frequently Asked Questions

We accept PayPal, all major credit cards (Visa, Mastercard, American Express), bank transfers, and cryptocurrency (Bitcoin, Ethereum, USDT, USDC). All payments are processed securely.

Registered members can submit offers on any available item. Simply enter your offer price and email. We'll review your offer and respond within 24-48 hours. If accepted, you'll receive payment instructions via email.

Registered members enjoy up to 20% off the listed price on most items. Premium Collection items may have different discount structures. Create a free account to see member prices.

Orders can be cancelled before shipping. Once an item has been shipped, please refer to our returns policy. Contact us as soon as possible if you need to cancel.

We ship to Israel, Europe, USA, Canada, Australia, and New Zealand. Shipping costs and delivery times vary by destination and selected shipping method. See our shipping page for detailed information.

All items are carefully packaged with protective materials appropriate for the item type. Packaging is discreet with no external indication of value. Artwork is shipped without frames to ensure safe delivery.

Delivery times depend on your destination and the shipping service. On international orders you can choose Israel Post tracked or DHL Express at checkout. Israel Post ECO POST to the USA, Canada, and Europe typically arrives in 7-10 business days, and Air Parcel to Australia and Asia takes about 14-30 business days. DHL Express is much faster: roughly 2-5 business days to Europe, 3-6 to the USA and Canada, and 5-9 to Australia and Asia. Domestic Israel orders arrive in 3-7 business days. See our shipping page for full details.

Yes, every shipment is tracked. Israel Post ECO POST (USA, Canada, and Europe) includes full tracking with electronic delivery confirmation and loss compensation of up to $100, and Air Parcel (Australia and Asia) is tracked door to door. DHL Express and EMS Express are fully tracked and let you add optional insurance at checkout: DHL for a flat fee, EMS for ₪6.90 per ₪1,000 of order value (up to ₪25,000). You'll receive a tracking number via email once your order ships.

Yes. When you order several items, they are packed together and you pay one shipping fee for the whole order, based on the parcel's total weight and size. Items that can't share a parcel (fragile pieces or large items) ship separately, and the total is shown at checkout. For Etsy orders, when possible, I will combine orders and refund excess shipping costs.

Every item is carefully inspected before listing. We source from reputable auction houses, verified estate sales, and trusted private collectors. Signed items include certificates of authenticity where available.

Item conditions vary and are clearly described in each listing. We use standard grading terms and provide detailed photos. If you need additional photos or information, just ask.

Absolutely! Contact us with the item name or product link, and we'll send additional photos, measurements, or any other details you need to make your decision.

The Premium Collection features our most exceptional and valuable items. These items are available by offer only and may include special shipping arrangements for security.

Returns are NOT accepted except in specific cases: item not as described, wrong item shipped, or authenticity disputes. We carefully photograph and describe all items before listing. See our returns page for full details.

Please photograph any damage immediately and contact us within 48 hours of delivery. We'll work with you to resolve the issue, whether through refund, replacement, or insurance claim.

Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The time to appear in your account depends on your payment method.

No, you can checkout as a guest. However, creating a free account lets you see member prices (up to 20% off) and make offers on items. Registration only takes a minute.

The best way to reach us is through our contact page. We typically respond within 24 hours.

Yes! If you're looking for something specific, let us know. While we can't guarantee we'll find it, we regularly source new items and can keep an eye out for your wishlist.